Terms and Conditions

Refund Policy

General

1. SS Jewellery Mart is committed to providing quality products and services.

2. Only computer-generated tax invoices issued by SS Jewellery Mart will be considered valid for all transactions.

3. For purchases, payments, or exchanges of ?2,00,000 or above made on a single day, customers must provide a copy of their PAN Card and valid address proof, as per applicable regulations.

4. Customers are requested to verify the weight and condition of the jewellery before leaving the showroom.

5. Please retain the original invoice carefully. The invoice must accompany the jewellery for all future transactions. Transactions will be entertained only with the customer whose name appears on the invoice.

6. If payment is made by local cheque or demand draft (DD), delivery of the purchased item will be made only after successful realization of the payment. All applicable taxes and statutory levies shall apply.

7. Customers may lock the prevailing gold or silver rate at the time of placing an order by paying:

   • 50% advance for jewellery.

   • 100% advance for gold/silver coins or bars.

The applicable rate will be the rate prevailing on the date the advance is paid, regardless of any price changes before delivery.

8. Once the ordered product is ready, customers must collect it within 30 days from the date of notification by the showroom. If not collected within this period, the order may be cancelled, and the customer shall bear the applicable making charges, value addition charges, and stone charges.

9. Customers may also pay a general advance for future purchases and lock the gold rate applicable to the amount paid. If the customer requests cancellation of the locked gold rate, they must pay the difference between the advance rate and the prevailing market rate on the date of cancellation.